1. Who We Are
CheapOflights Ltd. ("we", "us", "our") is a Canadian travel agency headquartered at 4805 Charles Court SW, Edmonton, AB T6W 3H1. We operate the website cheapoflightss.com and provide travel booking services to customers across Canada and the USA.
For privacy inquiries, contact us at contact@cheapoflightss.com or call 1-833-562-7780.
2. Information We Collect
We collect the following types of information when you use our services:
- Personal Identification: Full name, date of birth, passport or government ID details (for bookings).
- Contact Information: Email address, phone number, mailing address.
- Payment Information: Credit/debit card details (processed securely — we do not store full card numbers).
- Travel Preferences: Seat preferences, meal choices, loyalty program numbers.
- Technical Data: IP address, browser type, pages visited, referring URLs, device information.
- Communications: Records of emails, phone calls, or chat messages with our support team.
3. How We Use Your Information
We use your personal information to:
- Process and confirm travel bookings (flights, hotels, tours).
- Communicate booking confirmations, itinerary updates, and alerts.
- Provide 24/7 customer support.
- Send promotional offers and newsletters (only with your consent — you may unsubscribe at any time).
- Improve our website and services through analytics.
- Comply with applicable laws and regulations.
4. Sharing Your Information
We do not sell your personal information. We may share it with:
- Airlines, hotels, and tour operators — to fulfil your booking.
- Payment processors — to securely process transactions.
- Service providers — such as email platforms or analytics tools, under strict data agreements.
- Regulatory authorities — when required by Canadian law.
5. Cookies
Our website uses cookies to remember your preferences (such as currency selection), analyze traffic, and improve your browsing experience. You can disable cookies in your browser settings, though some features may not function correctly without them.
6. Data Retention
We retain personal data for as long as necessary to provide our services and comply with legal obligations — typically 7 years for financial and booking records as required under Canadian law. You may request deletion of non-essential data at any time.
7. Your Rights
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Withdraw consent for marketing communications.
- Request deletion of your personal data (subject to legal retention requirements).
To exercise these rights, contact us at contact@cheapoflightss.com.
8. Security
We use industry-standard security measures including SSL encryption, secure payment gateways, and restricted access to personal data. While no system is 100% secure, we take every reasonable precaution to protect your information.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
For any privacy-related questions or concerns, please reach out:
- 📧 contact@cheapoflightss.com
- 📞 1-833-562-7780 (24/7, toll-free)
- 📍 4805 Charles Court SW, Edmonton, AB T6W 3H1